Privacy Policy

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JAVIER MUTASSIM BUENO (hereinafter, AQUARIS TOURS) aims to respect the privacy of its users and protect the personal data that they may provide to AQUARIS TOURS.

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD) and the General Data Protection Regulation of the European Union (hereinafter, GDPR) , this data collection work will be governed by the terms described below:

Information on the person in charge of the treatment, the collection, purpose, legitimation and time of conservation of the personal data

In this privacy policy you will find all the information about the processing of personal data that AQUARIS TOURS performs on the user’s data. As a sign of commitment to data protection regulations, AQUARIS TOURS makes available to the user, on a permanent basis, the information related to our privacy policy on this website.

JAVIER MUTASSIM GOOD (hereinafter, AQUARIS TOURS)
NIF: 78.533.177-E
Halcon Street, 41 A
San Bartolomé (35550 – Las Palmas)
www.aquaristours.com

Depending on the use that the user makes of this website, AQUARIS TOURS will need to process personal data, which, in general, will be the following:

• Identification data (for example, name, surname, language, contact information, etc.).
• Reservation information (for example, the name of the traveler, the identification data of the person making the reservation, the passport number, the user’s country of origin, the reservation reference number, preferences, assessments made, etc. )
• Economic and transactional information (for example, payment or card information, information about your purchases, orders, cancellations, etc.).
• Connection, location and navigation data (in case of interacting with us from the mobile, for example).
• Commercial information (for example, if the user subscribes to our newsletter).
• Data on tastes and preferences.

AQUARIS TOURS reminds that some of the personal data requested to give access to any of the functionalities or services of this website will be mandatory, since They are essential to provide the service, give access to the functionality in question, or manage the reason for your contact and process it administratively.

Purposes

Depending on how the user interacts in this website, personal data will be processed for the following purposes:

– Manage the registration on the website

In the event that the user decides to register, the data will be processed for unequivocal identification on the platform and give access to the different functionalities, private area, contracted products and services, invoices, promotions and manage contact and billing data. The user can cancel the account by contacting AQUARIS TOURS through the email address info@aquaristours.com

– Provide the services of www.aquaristours.com

This purpose includes the processing of data for:

• Contact regarding the management, execution, development, extinction, withdrawal or cancellation of the services or products contracted.
• Manage the payment of the contracted services and / or products.
• Save billing information, including credit or debit card data for future hires.
• Activate the necessary mechanisms to prevent potential fraud during the process of purchasing the product or service.
• Manage the necessary procedures for billing purposes, as well as make available to the user the tickets and invoices of the contracted services and / or products.
• Facilitate the process of booking accommodation and transport promoted through www.aquaristours.com of the associated companies.
• Notify people that the user adds to the reservation at www.aquaristours.com of the associated companies.
• Show reservations made through www.aquaristours.com.
• Send reservation confirmations.

– Customer Support

This purpose includes the processing of data for:

• Treat the personal data strictly necessary to manage or resolve the query, request or request made by the user.
• Communicate with the user about the products or services of www.aquaristours.com.


– Marketing

Personal data will be processed to:
• Manage the sending of commercial communications, promotions or Newsletter of all those users who have subscribed.
• Adapt the user experience with the services of www.aquaristours.com.
• Provide relevant advertising inside and outside the services or products promoted at www.aquaristours.com.

– Quality surveys

Sending quality surveys on the products or services provided.

The user will respond, in any case, the veracity of the data provided. Otherwise, AQUARIS TOURS may exclude the user from the services in which he has provided false data, without prejudice to the other actions that legally proceed.

Legal base

The legal basis that allows the processing of personal data provided by the user will be governed by the provisions in the following table:

– Manage the registration on the website

The legal basis for the processing of personal data for user registration on this website is the execution of the terms and conditions that regulate the use of this platform. In order for the user to register on this website it is necessary to process personal data. Otherwise, this service cannot be provided.

If the user decides to register through a social network, the legal basis for the processing of personal data is consent. The consent is given at the time of authorizing the transfer of data hosted on the social network when registering on this website.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the treatment is the execution of the terms and conditions that regulate the use of this platform and, in turn, the legitimate interest, such and as stipulated in article 19 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016.

– Provide the services of www.aquaristours.com

The processing of personal data is necessary for the execution of the contract that governs the provision of services or products of AQUARIS TOURS. During the payment process of the contracted services or products, the user is given the possibility of saving the payment data (cards) for future purchases. In this case, the legal basis of the treatment is the user’s consent.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the treatment is the execution of the terms and conditions that regulate the use of this platform and, in turn, the legitimate interest, such and as stipulated in article 19 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016.

AQUARIS TOURS has a legitimate interest to perform as many checks as it deems appropriate to detect and prevent possible fraud during the execution of the contract. This treatment is necessary to supervise the payment of a service or product in order to protect against fraud attempts.

– Customer Support

When the user contacts through any form enabled through this website or through any other means of contact advertised on this website the legal basis of the treatment is the user’s consent.

In turn, AQUARIS TOURS has a legitimate interest to respond to requests, queries or doubts raised by the user, either through this website or through any means of contact with the company, including social networks in the that AQUARIS TOURS is present.

If the user’s contact with AQUARIS TOURS is made by virtue of the exercise of the rights protected by any legal provision, including claims or queries related to the services or products of AQUARIS TOURS, the legal basis that governs such treatment is compliance with legal obligations

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the treatment is legitimate interest, as stipulated in article 19 of Organic Law 3/2018, of December 5 , Protection of Personal Data and guarantee of digital rights, in relation to Article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016.

– Marketing

The legal basis for the processing of personal data for the purposes described in the marketing purpose is the user’s consent.

In the event that there is a prior contractual relationship with the user, provided that AQUARIS TOURS had lawfully obtained the contact details of the recipient and used them to send commercial communications regarding products or services of their own company that are similar to those who were initially contracted with the client, the legal basis of the treatment will be based on legitimate interest, with special reference to the set forth in the second section of article 21 of Law 34/2002, of July 11, on services of the information society and electronic commerce.

In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the treatment is legitimate interest, as stipulated in article 19 of Organic Law 3/2018, of December 5 , Protection of Personal Data and guarantee of digital rights, in relation to Article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016.

– Quality surveys

AQUARIS TOURS has a legitimate interest to carry out quality surveys of users, in order to analyze user satisfaction with this website, the quality of customer service or about the products and / or services contracted.

Term of conservation

The term of conservation of personal data will depend on the purposes for which they have been collected:

– Manage the registration on the website

The personal data processed will be kept as long as the user maintains his status as a registered user, that is, until the user informs us to unsubscribe.

– Provide the services of www.aquaristours.com

The personal data processed for this purpose will be kept for the time necessary to manage the contractual relationship, including possible returns, complaints or claims associated with the purchase of the product and / or service.

In the event that the user decides to save the payment data for future purchases, the personal data will be kept until such time as the user decides to delete them.


– Customer Support

The personal data processed for this purpose will be kept as long as necessary to attend the query, request or request made by the user.

– Marketing

The personal data processed for this purpose will be kept until the user decides to withdraw the consent.

In the case of the Newsletter, the user can unsubscribe from the service at any time by clicking on the link that appears at the end of the update message he receives in his email. Quality surveys

The personal data processed for this purpose will be kept for the necessary time to carry out the appropriate actions to improve our service, that of our products or the usability of this website, depending on the reason for the survey, or until AQUARIS TOURS anonymize the data collected.

The user is informed that AQUARIS TOURS will process personal data during the time that civil, commercial, administrative, criminal or fiscal responsibilities may arise, in compliance with current regulations at all times. Once these deadlines have passed, personal data will be deleted.

AQUARIS TOURS informs that to fulfill the purposes described above it is necessary to transfer the personal data provided by the user to companies linked to AQUARIS TOURS, as well as to third companies that provide us with support in the services we offer, such as:

• Financial entities
• Fraud detection and prevention entities
• Providers of technological services and payment systems
• Service providers related to customer service
• Service providers related to the administration of AQUARIS TOURS
• Suppliers and collaborators of services related to marketing and advertising
• Public Administrations when required by current regulations.

AQUARIS TOURS, through its website, provides user information to the associated companies to contract the products and services offered by them through www.aquaristours.com. When making a reservation request for a product or service, the user information is shared with the company that offers the final service to facilitate contracting and, in short, the user can enjoy the requested services or products. The information is communicated to the associated company as if the user had contacted that service directly. Associated companies can contact the user directly, respecting in any case, for their part, the current legislation on data protection and Law 34/2002, of July 11, on services of the information society and electronic commerce

It is reported that AQUARIS TOURS contracts the management of some of the functions necessary for the provision of the service with treatment managers located outside the EU and that, in any case, they guarantee an adequate level of protection of personal data.

Affiliates Users are informed that AQUARIS TOURS will process personal data provided as responsible for the treatment, according to the purposes described in this privacy policy.

In the same way, it is informed that the services or products contracted through this website are carried out directly with the associated companies, and that, in any case, they are the ones required to provide the contracted service, since AQUARIS TOURS acts as mere intermediary. Therefore, the user is indicated that the associated companies will also act as responsible for the treatment when their products or services are contracted and, therefore, it is recommended that they consult their privacy policies in order to obtain more information.

User Rights

Users who have provided personal data for AQUARIS TOURS to process them have the following rights:

– Right of access

The user has the right to obtain from AQUARIS TOURS confirmation of whether or not personal data concerning them is being processed, as well as to access the personal data that AQUARIS TOURS has available.

– Right of rectification

The user has the right to request that AQUARIS TOURS rectify inaccurate data concerning him. You will also have the right to complete personal data that is incomplete, including through an additional declaration.

– Right of suppression / Right to be forgotten

The user will have the right to have AQUARIS TOURS delete the personal data that concerns him, always taking into account the requirements established in current legislation.

– Right of limitation

The user will have the right to ask AQUARIS TOURS for the limitation of the processing of personal data, always taking into account the requirements established in current legislation.

– Portability right

The user will have the right to receive from AQUARIS TOURS the personal data that correspond to him in a structured format, for common use and mechanical reading, and to transmit them to another person in charge when the treatment is based on consent or in a contract, and is carried out by means automated

– Right to object

The user has the right to object to AQUARIS TOURS processing personal data concerning him when they are subject to a treatment based on public or legitimate interest. In this case, AQUARIS TOURS will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.

– Automated individual decisions

The user will have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal effects on it or significantly affects it in a similar way, always taking into account the requirements established in current legislation.

– Right to file a claim

The user has the right to file a complaint with the Spanish Agency for Data Protection if he considers that the rights previously exposed in this privacy policy are violated or if he considers that the processing of personal data that concerns him violates Regulation (EU) 2016 / 679 of the European Parliament and of the Council, of April 27, 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

The user may exercise the rights described above by sending a written communication to the address: Calle Halcón, 41 A, of the town of San Bartolomé (C.P. 35550 – Las Palmas); or via email info@touriholidays.es including in both cases a photocopy of your ID or other similar identification document and subject “DATA PROTECTION – AQUARIS TOURS”.

Social networks

AQUARIS TOURS is present in the main social networks: Facebook and Twitter. For this reason it assumes the role of Responsible for the Treatment of the data poured into its profiles derived from friends, likes, followers or followers, comments, pins, etc.

The user expressly agrees to be subject to the conditions and terms that, in matters of privacy, have the different social networks or platforms where AQUARIS TOURS is present, empowering the latter to use the means that the same networks allow him to inform users about the different activities and services it performs.

Minors

Children under 13 may not use the services available on this website without the prior authorization of their parents, guardians or legal representatives, who will be solely responsible for all acts performed through this website by the minors in their care, including the completion of the forms with the personal data of said minors and the marking, where appropriate, of the boxes that accompany them.
In this sense, and to the extent that AQUARIS TOURS does not have the capacity to control whether or not the users are minors, it must be the parents, guardians or legal representatives who enable the necessary mechanisms to prevent minors from accessing this website and / or provide personal data without your supervision, not accepting AQUARIS TOURS any responsibility in this regard.

Security applied to personal data

In order to guarantee the security and integrity of the data provided that are personal, AQUARIS TOURS has adopted the necessary technical and organizational measures in order to prevent the loss of data, as well as the processing or unauthorized access of third parties as stipulated by current legislation on the subject and taking into account the state of the technology and the nature of the stored data.

Changes to the privacy policy

This Privacy Policy may be updated at any time based on the website’s own needs and future legislative changes regarding privacy, with AQUARIS TOURS reserving this right exclusively.

In the event of such modification, AQUARIS TOURS will inform the user of the changes in question if they are significant for your privacy, so that the changes introduced can be reviewed, in order to assess the opposition to the processing of personal data or be given unsubscribe to some service or functionality. In any case, if consent is required for the processing of personal data for different purposes provided in this privacy policy, the user’s consent will be requested according to the provisions of the regulations regarding data protection in force at any time.

Contact with AQUARIS TOURS
Halcon Street, 41 A
San Bartolomé (35550 – Las Palmas)
Tlf. 633.07.38.82
info@aquaristours.com